At Eminence and Wealth, LLC, we strive to provide exceptional marketing services to our clients. We understand that circumstances can change, and we aim to address refund requests with fairness and transparency.

Our refund policy is outlined below:

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

- If the client cancels the service before any work has commenced.

- If there is a mutual agreement to terminate the service before completion.

- If the delivered services do not meet the agreed-upon scope of work outlined in the initial agreement or contract.

2. Refund Requests

To request a refund, clients must:

- Submit a written request via email to customersupport@the-eminencellc.com within 14 days of the issue arising.

- Provide a detailed explanation of the reason for the refund request, including any supporting documentation or evidence.

3. Assessment of Refund Requests

Upon receiving a refund request, we will:

- Review the request and supporting documentation.

- Assess the work completed against the agreed-upon scope of work.

- Determine eligibility for a refund based on the circumstances outlined in the request.

4. Refund Amounts

Refund amounts will be determined as follows:

- Full Refund: If no work has commenced or if the service is canceled within 48 hours of signing the contract.

- Partial Refund: If work has commenced but not completed, the refund amount will be prorated based on the percentage of work completed.

- No Refund: If the service has been completed as per the agreed-upon scope of work.

5. Processing Refunds

Once a refund is approved:

- Refunds will be processed within 14 business days.

- Clients will receive confirmation of the refund via email.

- Refunds will be issued using the same method of payment originally used by the client.

6. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

- Consultation fees after the consultation has been provided.

- Services that have been fully rendered and delivered as per the contract.

- Custom services or projects where substantial progress has been made or costs have been incurred.

7. Modifications to the Policy

Eminence and Wealth, LLC reserves the right to modify this refund policy at any time. Changes will be communicated to clients via email and updated on our website. For any questions or concerns regarding this refund policy, please contact us at customersupport@the-eminencellc.com

Eminence and Wealth, LLC

418 Broadway

Ste R

Albany, NY 12207

United States